Terms & Condition
Last modified on 10/05/2022SpecSutra is the registered trademark owned by DR Shopcart Pvt Ltd. Thank you for accessing and using SpecSutra websites. This website is made available to you by DR Shopcart Pvt Ltd & it’s service/manufacturers partners (“we”, “us” and “our”). Please read these Terms of Service (the “Terms”) carefully, as when you register for, or access or use our Services, you are agreeing to these Terms and entering into a legally binding agreement with us. If you wish to terminate this agreement, you can do so in accordance with Section 14 of these Terms.If you have any questions about these Terms, please contact us at [email protected]
Website UseSpecSutra website is operated by DR Shopcart Pvt Ltd. and may enable you to (a) search, store, access, and view audio, video and other content and (b) transmit, share and distribute live and pre-generated audio, video and other content. We may also provide optional service features that you may acquire from us for a fee, such as warranty registration that allows our customers to register our products for warranty service and claim the warranty services as per warranty terms & conditions.
Payment & ShippingPayment: All the online payments are processed using the secured third party payment gateway. SpecSutra does not record or save any payment information in their system.Once the payment is captured successfully by the third party payment gateway, they send payment confirmation to SpecSutra website. Any dispute related to payment failure / overcharge / fraud activities etc should be dealt directly with the third party payment gateway. Shipping: Based on the payment & order confirmation, all online orders are shipped same day or the next day. Most of our pre-paid orders are eligible for free shipping across India. Once the product is shipped, tracking details will be shared over the email id provided during the order processing. All SpecSutra orders are shipped using the fast air delivery services. Based on the location, the order may take upto 3-7 days to get delivered to the shipping address mentioned during the order. Once the order is shipped, it is not possible to edit any order details i.e shipping address, payment method, order qty etc. For COD orders, the payment should be made before the delivery boy can handover the package to the customer.
Return & CancellationSpecSutra (DR Shopcart Pvt. Ltd.) assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. We shall issue 75% refund of the cost of the product (25% shall be charged as Order Processing & Shipment charges.) You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product or email us at: [email protected]**Returns made without notice SHALL NOT qualify for a refund.You may return the product to us at the below mentioned address:Address : Dr Shopcart Pvt. Ltd, C-361, Ground Floor, Near Ramphal Chowk,Palam Extension, Sec-7, Dwarka, New Delhi, 110075Phone : +91 97114 11021Email : [email protected]
Eligibility for cancellationCancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelledTo cancel an order, please call our Customer Support Center at +91 97114 11021 or email: [email protected] and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders
Eligibility for returnA product purchased from SpecSutra is eligible for return within the return period of 7 days if it fulfills any of the following conditions:
- Product delivered is different from what was ordered
- Product was received in a physically damaged condition or was found defective when package was opened.
- The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
Customer responsibilities for return
- Customer needs to bear the shipping costs while returning the products.
- We shall not refund the shipping charges paid by you while purchasing the item.
- We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
- At any point of time, the refunds will not exceed the actual value of the goods.
- Returns would not be accepted for products specially customized according to specific requirements. However, we would accept returns if we are believe there was any fault from our end.
- Any complaint with regards to the damage or malfunction or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
- In case of product return, we will issue a refund once we receive the product back at our office.
- If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 10 working days.
- Within 10 days SpecSutra will reviewed the damaged product received from customer and after 3 days merchant will be delivered the replacement of product.
Process to send product back for return
- Contact SpecSutra sales on 97114 11021 (Option 1)
- After analysing the issue on call, SpecSutra sales executive will provide a Ticket ID to customer
- Customer should send the product back to SpecSutra Office with Ticket ID mentioned on the box. It is customer responsibility to track the product and make sure the product is received by SpecSutra re-presentative with a valid signature proof. SpecSutra take no responsibility of loss of product during shipment.
- At no circumstance, SpecSutra will arrange collection of the product from customer’s premises.
- Any product send back to SpecSutra office without authorisation & valid Ticket ID may loss and SpecSutra must not take any responsibility of any such loss.
- Once the product received at SpecSutra office, technical team will test the product & based on product condition and test results, a refund will be issued. It will take 10-15 working days to test the product and issue a refund of the product. Please note that testing period will be applicable from the date of receiving product in SpecSutra service centre.
- Refund can only be issued using the payment method used to purchase the product.
- Refund make take upto 15 working days to appear in your Credit/Debit card or bank account.
Warranty / Repair / Replacement PolicyAll SpecSutra products are supplied with 6 months warranty. This applies only to products that are registered for warranty by customers on SpecSutra website, irrespective of where they buy the product from. 6 months warranty on manufacturing defects. Accidental damaged or damage by unauthorised repair are not covered.For all warranty claims please contact the Authorized Sales Centre in respective country. Please do not send any product directly back to SpecSutra Office without talking and approval from SpecSutra support office. SpecSutra will take no liability of loss or missing products that are shipped to our office without proper authorisation and Ticket ID details.In case of replacement / repair or refund of the faulty products, It will take 10-15 working days to test the product and issue a replacement or repair of the product. Please note that testing period will be applicable from the date of receiving product in SPECSUTRA service centre.The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the obligations of your retailer and your contract with them. We provide warranty cover for this appliance subject to the following conditionsWarranty Terms & Conditions:
- All products should be registered on SpecSutra website for warranty. Warranty registration should be completed within 15 days of buying the product.
- Warranty is only offsite. Customer need to send the faulty product back to SPECSUTRA office for repair or replacement. IN NO CIRCUMSTANCE, SPECSUTRA WILL PROVIDE THE REPAIR ONSITE OR SEND THE TECHNICIAN AT CUSTOMER LOCATION FOR REPAIR OR TESTING.
- Any defect or damage to product during delivery should be reported within 24 hrs of receiving the product.
- All online orders need to be send to SpecSutra Sales & Return centre by post.
- A valid proof of purchase is required i.e. Invoice / Sales Order
- Customer needs to bear the shipping costs while returning the products.